Limehouse Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Limehouse Carpet Cleaners provides domestic and commercial cleaning services across the UK. By making a booking, the customer agrees to these terms in full. For the purposes of these conditions, references to “we”, “us” and “our” mean Limehouse Carpet Cleaners, and references to “you” or “the customer” mean the person, business, or organisation that places the booking. These terms are intended to be clear, fair, and consistent with UK consumer law and standard service practices.
Our services may include carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, deodorising, and related specialist cleaning work. The exact scope of the service depends on the booking details confirmed in advance. We reserve the right to decline or adjust a service if the requested work is unsafe, impractical, outside our capability, or likely to damage materials. Any quotation, estimate, or price indication is based on the information provided by the customer and may be revised if the actual condition of the items differs materially from the description supplied at the time of booking.
By using our Limehouse carpet cleaning service, you acknowledge that cleaning outcomes can vary depending on fibre type, soil level, prior treatment, age, wear, and hidden damage. We aim to deliver a high standard of workmanship, but no cleaning provider can guarantee removal of every stain, odour, or mark. Certain stains may be permanent or may become more visible after cleaning due to prior chemical reactions or pre-existing deterioration. Any promise or representation not set out in these terms should not be relied upon.
Booking process begins when you request a service and provide the necessary information for us to assess the work. This typically includes the address, access arrangements, item count, approximate room sizes, flooring type, known stains or issues, preferred date, and any special requirements. Once we review the details, we may provide a quotation or estimate. If you accept, the booking is considered provisional until we confirm availability and, where relevant, receive any required deposit or pre-authorisation. We may also ask for photographs or additional information before confirming the appointment.
A booking becomes binding only when we confirm it in writing or by another clear method of communication. Please check all booking details carefully, including date, time window, service type, and items to be cleaned. It is your responsibility to ensure that the information supplied is accurate and complete. If the property or items are not as described, we may need to amend the scope of work or revise the price. We may refuse to proceed where the condition of the site presents a risk to staff, equipment, or property.
Customers must ensure that the area to be cleaned is reasonably accessible and safe for work. This includes providing access to the premises, moving small personal items where appropriate, and ensuring electricity and water are available unless the service has been agreed on another basis. If parking restrictions, security controls, or building access requirements apply, you must tell us in advance. Delays caused by missed access details, incorrect instructions, or failure to prepare the area may result in extra charges or a postponed appointment.
If we arrive and cannot complete the service because access is denied, the area is unsafe, or the customer is not present when required, we may charge a call-out fee or part of the agreed service cost. Where an appointment needs to be rescheduled at short notice, we will act reasonably and try to offer an alternative slot, subject to availability. However, repeated changes or inaccurate information may affect our ability to honour the original price or timeframe.
Payments must be made in the manner agreed at the time of booking. We may accept bank transfer, card payment, cash, or another approved method, depending on the service arrangement. Unless stated otherwise, payment is due on completion of the work or before completion where the booking terms require upfront settlement. For business customers, additional invoicing terms may apply if agreed in writing. Any deposit taken will be used to secure the booking and may be non-refundable where this is clearly stated in advance and permitted by law.
All prices are stated in pounds sterling unless otherwise agreed. Prices may be quoted as a fixed fee, a minimum charge, or an estimate based on inspection. Where the job changes after arrival, for example due to additional rooms, unexpected contamination, or larger-than-declared items, we may update the price before proceeding. If you do not agree to the revised price, you may cancel the additional work, but you remain responsible for the work already completed and any unavoidable costs incurred.
Cancellations, amendments, and customer obligations
Cancellations must be made as soon as reasonably possible. If you need to cancel or rearrange, please notify us in advance so that we can release the booking slot. A cancellation made too close to the appointment time may result in a fee, especially where staff, equipment, or materials have already been allocated. The amount of any cancellation charge will be fair and proportionate to the loss we incur, and where applicable it may reflect the timing of the notice, the scale of the booking, and any non-recoverable expenses.
Where you are a consumer and have booked remotely, you may have rights under the Consumer Contracts Regulations 2013, subject to the nature of the service and when performance begins. If you ask us to start work within the statutory cancellation period, you may lose some or all of your cancellation rights once the service has begun, particularly where you have expressly requested early performance. Any such request should be understood as permission for us to begin the service before the end of the cooling-off period, where applicable.
It is your responsibility to disclose relevant information that may affect the service, including pet presence, fragile items, known dye transfer, recent cleaning attempts, water damage, infestation, or electrical and structural issues. Failure to give accurate information may limit our ability to complete the work safely or may affect any warranty or complaint assessment. You must also remove valuable, fragile, or irreplaceable items from the work area unless we have expressly agreed to handle them. We are not responsible for items left in positions that prevent proper access or create avoidable risk.
Service standards, liability, and limitations
We will carry out all services with reasonable care and skill, using methods and products we consider suitable for the material and condition described. However, different fibres and surfaces react differently to cleaning solutions, moisture, heat, and agitation. Some carpets and fabrics may experience minor texture changes, shading, pile distortion, or temporary dampness after treatment. These effects can occur even when a service has been performed correctly and do not necessarily indicate fault. Drying times are approximate and may vary with ventilation, humidity, and room temperature.
Our liability is limited to direct loss or damage caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. We are not liable for indirect, incidental, or consequential losses, including loss of profit, missed opportunity, business interruption, or inconvenience, unless such limitation is not permitted by law. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
Where damage is alleged, you must notify us as soon as reasonably possible and provide the opportunity to inspect the item or area before repair or alteration takes place. We may request photographs, supporting information, or access to the item to assess the claim. If we accept responsibility, our remedy may include a repair, re-clean, partial refund, or another fair solution, depending on the nature of the issue. We will not be responsible for pre-existing defects, wear and tear, hidden faults, or deterioration that was not caused by our work.
If we are asked to move furniture, appliances, or heavy items, this will be done only where safe and agreed in advance. We are not responsible for damage caused by items that are unstable, poorly assembled, overfilled, or already weakened. Where specialist handling is required, additional charges, exclusions, or third-party assistance may apply. We reserve the right to decline to move items that are likely to cause injury or damage. The customer remains responsible for ensuring that the property and contents are fit for cleaning work to take place.
Waste regulations apply to any waste produced during the provision of our services. We will handle waste in accordance with applicable UK environmental and duty-of-care requirements. This includes the responsible management of cleaning residues, disposable cloths, packaging, and any materials removed from the work area where disposal has been agreed. We do not ordinarily remove hazardous waste, biological waste, sharps, or contaminated materials unless this has been specifically arranged and lawfully permitted. Any such materials must be declared in advance.
When waste must be taken away by us, the customer may be charged a disposal fee if the work involves additional transport, handling, or licensed disposal arrangements. We may refuse to collect materials that could present an environmental, health, or legal risk. The customer warrants that any waste handed over to us is properly described and does not include prohibited items unless we have agreed otherwise in writing. If a site contains contaminated materials or substances that require specialist disposal, we may suspend the service until the situation is made safe.
We aim to use cleaning products and disposal methods in a responsible way, but we cannot guarantee the complete elimination of all residues, odours, or contaminants where the item is severely affected or where environmental conditions prevent full remediation. Customers should notify us of allergies, sensitivities, or site-specific environmental concerns before the booking begins. Where suitable alternatives are available, we may offer different products or methods, though this may affect the final result, duration, or cost of the cleaning service.
Any complaint should be raised promptly so that we can review the matter while the relevant items and conditions are still available for inspection. Reasonable cooperation from the customer is required in order for us to assess any concern properly. If a further visit is needed to investigate or remedy an issue, the customer must provide access within a reasonable timeframe. We will not be responsible for matters reported after significant delay where the condition of the item may have changed for reasons outside our control.
Guarantees, force majeure, and termination
Any service guarantee applies only where it is expressly stated in writing and subject to the limitations set out in these terms. A guarantee will not cover permanent staining, pre-existing wear, colour loss, shrinkage, odour that cannot be treated safely, or outcomes limited by the condition of the material. If a re-clean is offered, it must be accepted as the primary remedy unless a different solution is required by law. Any guarantee may be void if the customer has altered, re-used, or attempted to clean the item after our visit.
We will not be liable for delay or failure caused by events beyond our reasonable control, including severe weather, traffic disruption, equipment failure, accidents, strikes, supply shortages, power outages, or emergency incidents. In such cases we may reschedule the service, alter the time window, or, where necessary, cancel the booking without liability beyond a refund of sums paid for work not carried out. We will always try to communicate changes promptly and to minimise disruption where possible.
We may suspend or terminate a booking if the customer behaves abusively, creates an unsafe environment, interferes with the service, fails to pay, or materially breaches these terms. In such circumstances, we may charge for work completed, reasonable wasted costs, and any other amount lawfully due. If a booking is cancelled or terminated by us due to customer breach, we may also refuse future bookings where appropriate. Termination does not affect any rights or liabilities that have already accrued before the termination date.
General terms and governing law
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. Any variation to these terms must be made in writing or confirmed by an authorised representative. The version in force at the time of booking will apply to that service, unless a later written agreement states otherwise.
These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer legislation provides otherwise. If you are a consumer resident in another part of the UK, any mandatory rights available to you under applicable law remain unaffected. These terms are intended to work alongside, and not replace, your statutory rights.
By confirming a booking with Limehouse Carpet Cleaners, you agree that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are authorised to make the booking and to approve the service at the property or on behalf of the organisation concerned. If you do not agree with any part of these terms, you should not proceed with the booking. These conditions are designed to create a clear and reliable framework for a professional Limehouse carpet cleaning service delivered with fairness and consistency.
